Personal Data

Face Edinburgh complies with the Data Protection Act of 1998. Face Edinburgh are committed to protecting your information and will process information fairly and lawfully. We will keep your personal data confidential unless we are required to disclose it by law or regulation.

We collect personal information about you when you complete our application forms or request services through our website.

When we collect personal information, we will explain why we need, how we will use it, who we might disclose it to and what your rights are.

If you have consented to receive marketing information, we use your information to keep you up to date with products, services and special offers that we feel may be of benefit to you. We understand that you do not want to be inundated with these types of communication and endeavour to keep them relevant, using the information we hold about you. If you no longer wish to receive marketing information from us, you have the right to stop it at any time by opting out.

We do not share your personal information with other organisations for marketing purposes.

We have in place security procedures for the storage and disclosure of your personal information to prevents its loss, misuse, alteration or theft.

We may monitor and record telephone calls for training purposes and for maintaining and improving services and will tell you before we record any telephone conversations.

We want to make sure that your personal information is accurate and up to date. You may ask us to change or remove information you think is incorrect. If you are aware that any information we hold about you has changed (eg: change of address) then please let us know the changes that need to be made at the earliest opportunity.

You have the right to request a copy of the information we hold about you on payment of a prescribed fee. If you would like a copy of some or all of your personal information, please write to us at the address below or ask for a form at your local branch.

Website Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

Cookie Name Purpose More information
Google Analytics _utma
These cookies are used to collect information about how visitors use our website. We use the information to help us improve the way the website works. The cookies collect information in an anonymous form, including the numbers of visitors to the site, where visitors have come to the site from and the pages they have visited.
PHP Hypertext Preprocessor cookie Symfony This session cookie is essential in order to enable you to move around the website pages and use its features. Without this cookie, some site services will not function. For instance, Without this cookie the ‘We’ll call you back’ form would not work.
Myaccounts on-line savings ASPSESSIONIDxxxxxxxx
These cookies are essential for the secure operation of the myaccounts online savings system. They are set only for customers requesting this service. Without these cookies, the on-line service will not function. These cookies are per-session cookies and are automatically generated with a random session id (where xxxxxxxx represents random characters).
Face Edinburgh site cookie acceptance Accepted_cookies The only use for this cookie is to record if a user has accepted the use of cookies on the Face Edinburgh website. If the user does not accept then this cookie is not set.


Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

YouTube Cookies

We link to our official YouTube channel. YouTube may set cookies on your computer once you click on the ‘Video History’ link on our website. To find out more please visit YouTube’s privacy policy.

Search Engine

The search engine on our website is designed to be as powerful and easy to use as the popular search engine Google. The search is made possible by a piece of hardware (a search ‘appliance’) supplied by Google that is plugged into our server and continuously indexes the content on our site. All search requests are handled by the appliance and the information is not passed on to any third party, including Google.